Testimonials

Having dealt with Gold Coast Family Pools in the past, I have found them to be professional, giving expert advice, and trustworthy in their workmanship. Both owners, Michelle and Marty are approachable, helpful and very courteous.

The company made the whole process a wonderful experience. So if you are looking for a great quality pool that lasts for years to come, look no further than Gold Coast Family Pools.

Robyn Torok
Perth, Australia (2012)

 

It’s close to eight years since we first met with you to plan our swimming pool in 2004. Right from the very beginning, we were extremely impressed by your professionalism, fairness and affability. As time has gone on, your attention to every request we have made of you has only reaffirmed our original impression.

The pool’s construction and durability are excellent; testimony to the quality of your planning, preparation, supervision and the skills of your tradesmen. More recently, we have experienced the utmost promptness, consideration, generosity and attention to detail each time we have had a need to have you replace or repair such things as pumps and chlorinators. We could not have asked for more.

Be assured that if you ever want to use us as references for your excellent services, feel free to do so. Thank you very much for what you have done and continue to do for us. We wish you well-deserved, continuing success with Gold Coast Family Pools and Spas long into the future.

Brian and Judy Hallewell

 

Building a pool is one the those major renovations that must be both designed to suit the surrounds but also built to high standards. My wife and I spoke to several pool companies about our options, with many giving us great ideas and information. It wasn’t until Martin from Gold Coast Family Pools came along that we began to feel to comfortable about where we were going with our pool.

Martin was able to make us feel at ease straight away. He knew what he was talking about and gave us clarity about our design ideas. Throughout the entire process, Martin was more than happy to discuss our pool. Michelle was also fantastic in keeping us up to date with our progress. It was also comforting to note that this is a family business who care about their product and reputation.

We could not have asked for a better result. Our pool looks fantastic!

We highly recommend Gold Coast Family Pools and would look no further should we ever need to build another in the future.

Russell and Debbie Mott

 

I am more than happy to recommend Gold Coast Family Pools to any of my clients or friends as not only are Marty and Michelle great people to deal with, they make a great product and the back up service is second to none.

Marty has built three pools for me over the years and nothing was too much trouble. I will be getting the next pool off these guys as well.
Well done guys on a great job.

Grant Carter

 

From the time we called Gold Coast Family Pools to quote on our proposed swimming pool until the first time we dived in we enjoyed exceptional service.

With Martin’s extensive knowledge in the industry he was able to assist us in planning a pool in quite a unique location. We already had an underground water tank in place and wanted to plan the pool around the perimeter. In addition to this our pool site was located in a retained landfill area. A challenging start!

Throughout the building process Gold Coast Family Pools kept us well informed. Their workforce was reliable and efficient and the end result was fantastic.

We would confidently recommend Gold Coast Family Pools to anyone considering installing a swimming pool in any situation.

Jan & Rick

 

Grahame Bird
2033 The Circle
Sanctuary Cove
Qld 4212
0422542998

Dear Martin/Michelle,
I would just like to say a huge Thank You for installing the pool in our new home at Sanctuary Cove. As you are aware this is the second pool you have built for us and once again the service, advice, knowledge, friendliness of yourselves and all the staff, and the quality of the product you deliver has been exceptional.

I know from past experience that you are not the cheapest and far from the dearest pool builders on the coast, but based on our the work you have done for us and things we have heard about other pool builders we can say without hesitation that you are the best. When we decided to build our new home you were the only company we were prepared to trust to do the job for us.

Very rarely do I recommend trades people to anyone as I am aware that things can go wrong and if this happened I would feel responsible if I had suggested a company to family friends etc. In your case, and yours alone, I make an exception. I have and will continue to advise anyone thinking of building a pool to speak to you because I know that you will not let them down. Long after the price has been forgotten (and yours are very reasonable) the pool will still be there and our last one looked like brand new when we sold the home after seven years.

At various times in the past 30 years we have owned businesses and I can only hope that we have looked after our customers as well as you have looked after us. I believe that you state that your company motto is something similar to ‘building up to a standard, not down to a price’. I honestly believe that you are under-selling yourselves with this as in my experience you build up to the highest possible standard.

Thank you again for making the pool building process totally stress free for us, I wish you the greatest possible success for your business, now and in the future. You deserve it.

Please feel free to pass my details on to any potential customers who would like to look at the quality of your product or who want to ask about my opinion of your company.

Yours sincerely

Grahame Bird
29.01.2012